FAQs

What happens after I sign up for Society?

Once you sign up for your Society monthly membership you will recieve a confirmation email that will list next steps. Your confirmation email will also include a link to schedule a kick-off session.

How long do I have to use my sessions?

You will have thirty (30) days from your kick-off session to redeem all sessions in your monthly membership.

What happens if I don't use all of my sessions?

Sessions not used or redeemed within the thirty (30) days are no longer eligible for scheduling.

When does my membership renew?

Your membership automatically renews every thirty (30) days starting from the date of your kick-off session.

What happens if I need to cancel a session?

You may cancel your session up to twelve (12) hours prior to your appointment. Cancellations within twelve (12) hours of your scheduled session will be subject to a cancellation fee of $100 which will be automatically charged to your account.

How do I cancel a session?

You may cancel your session up to twelve (12) hours prior to your appointment. Cancellations within twelve (12) hours of your scheduled session will be subject to a cancellation fee of $100 which will be automatically charged to your account.

Can I reschedule my session after it has been confirmed?

Yes, you may reschedule your session up to twelve (12) hours prior to your appointment. To reschedule, please refer to your confirmation email and select 'change/cancel' appointment. Session that are rescheduled within twelve (12) hours of your appointment will be subject to a fee of $100 that will be automatically charged to your account.

How do I cancel my membership?

To cancel your membership please refer to your subscription confirmation email or your can email allison@socialhouseinc.com

Will I lose my current sessions if I cancel my membership.

No. All sessions are still eligible for usage within thirty (30) days of renewal regardless of cancellation.

How do I sign up/redeem my sessions?

To redeem your sessions: 1. Visit Society.Socialhouseinc.com and select Schedule Session 2. Or you can click HERE to be directed to the scheduling page 3. Once on the scheduling page select the date and time you prefer from the calendar 4. To redeem your sessions select redeem and add the email address used to purchase the membership

Can anyone join the sessions?

We allow two (2) team members to join each session.

How do I change my membership from one package to another?

If you would like to upgrade or downgrade your membership please contact allison@socialhouseinc.com Or click HERE to be directed to our contact form.

What if I am late to a session?

If you are going to be late to a session, please contact allison@socialhouseinc.com. We allow a fifteen (15) minute grace period for each session. If you are unable to join within that time, the session will be automatically cancelled. The session will count as one of your scheduled sessions and it will not be rescheduled or refunded. You can use your remaining sessions to schedule a new session.

Who can I speak to if I have questions about my membership?

Please email Allison Beck, VP of Client Partnerships at allison@socialhouseinc.com.

Where can I find information/status about my account/membership?

Please refer to your initial confirmation email and/or review your session recaps for information about your account.

How do I sign up for Social House webinars?

Please click HERE.

Can I view previously recorded webinars?

Yes. Please click HERE.

I am not sure if Society is right for me. Can I speak to someone about the membership options?

Yes. Please click HERE to schedule time to speak with our VP, Client Partnerships, Allison Beck to learn more.